Well another Tuesday and another email from Evelyn letting me know there's no update to my vehicle, that it's still waiting to enter the production phase (they've had all the parts and it's been waiting to enter production for 2+ months now). My latest shipping date provided of 2/27/2022 has come and gone as all the previous ones have.
I know Jeep/Wagoneer is really trying here but this ordering experience has been nothing but a shit show. Literally no one - not Wagoneer Client Services or the dealer - has any clue what's going on. I feel a little foolish complaining with all the craziness going on out there in the world. I'm really grateful to be healthy and live in this amazing country (regardless of all the fools who try as they may to tear her down; don't even get me started LOL). As much as I make sarcastic comments that suggest otherwise, I really am okay waiting; it's fun to have something to look forward to. My Grand Wagoneer is replacing my Lincoln Aviator and my Ram 1500 - I sold both in November and December and made a nice chunk of change. I've got another car so I'm okay waiting for a bit. All first world problems, I know, I know...
I just really wish someone could give me a solid timeframe. I've factory ordered five vehicles in the past few years. I realize that they're different manufacturers but with each order I left with solid dates and the updates were mostly accurate. Two of the orders were while covid and the chip shortage were raging and still the experiences were vastly different to my experience with Jeep. My dealer contacted their Chrysler rep last week to see what's going on. They agreed that it's taking a while but couldn't provide any explanation as to what the hold-up is or when I would see my car, not even an estimate - they even said they're just hoping the plant doesn't shut down again at this point. Like why TF would it shut down again? Our overlords have finally decided covid isn't benefiting them anymore and the science has magically changed, all of my parts are sitting there, there's an abundance of jobs available, why would the plant close again? My dealer has a fully loaded series III Grand Wagoneer in their showroom that's been sitting there unsold since early December. There are Wagoneers/Grand Wagoneers all over the country when I search on AutoTrader sitting and available. The Wagoneers even have factory incentives on them in my area so sales have clearly slowed down a bit. Aren't customer orders being prioritized? It feels like they're just pulling VINs out of a hat and deciding with no rhyme or reason which vehicles they want to build on any given day. And I'm sorry, for Chrysler corporate to come back and say they have no idea why or what's going on is ridiculous in my opinion. How does the manufacturer not know? Probably all millennials over there. And I say that as a millennial myself who hates being one - we ruin everything LOL.
Meanwhile, it's almost tune up time for my lawn mower here in Wisconsin. I have a trailer to tow it on but no vehicle to tow it with. I'll have to post a video of myself riding it into town while simultaneously cussing Evelyn out for all of our enjoyment since I clearly won't have a vehicle anytime soon 😂 😂
When my order was at 3 months I finally called Client services and they opened up a vehicle open order status case. Whatever that means. Up until that point I had been receiving the same weekly update with no updates. I then reached out to Kate at Wagoneer FB page via messenger and she confirmed a case was opened when I sent the following message on Feb 2.
“Why can’t client services give me a production date on my order from 11-2? VIN 1C4……………….
VON:518……….
I understand it could be a blessing in disguise since there are continued software updates, etc but I am sure not feeling that I am an important customer.”
Response from Kate
“Congratulations on your order, Domenick! With your VIN I can see that a Vehicle Order Status case is already opened for you in our system and a case manager has been providing you update emails. For your notes, this is case number 81163691 and per the last update; there is not current ETA to provide but the case manager is looking into all options to expedite. That said, I updated the case notes to reflect your outreach to me here and as soon as new information is received, your case manager will email again.
Kate
Wagoneer Client Services”
As of last Friday, per my dealer, my WSIII 4x4 had been built. As of today’s update from client services, Adrian, it is still awaiting to be released by the plant but is in the final stage undergoing QC.
