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They are trying but unfortunately they appear to act as a intermediary between the customer and the poor service across the dealer network. My dealer is great but from what I read, it‘s the exception.
I’ve experienced the exact same thing multiple times and it’s typically when I park in a shopping area or place where there is plenty of foot traffic however, never at my residence where there is no foot traffic. I‘ve called the Wagoneer Concierge and they have no answers. The one recommendation...
Believe me, I know it’s frustrating and the communication during order process is less than satisfactory. The dealers, concierge service do not maintain accurate updates and a daily status on your build or shipping status. During my order process, I was told by the concierge person that status...
@DocSkip - good question as I’m not sure whether we would receive a notification or not. I have the rear entertainment system and had an update with it but nothing yet with the GW.
@hoggy25 - I ordered my GWSIII on April 5th and it's now in KZLD status (transit) and suppose to finally arrive to the dealer next week. It's a long process so hang in there.
Everyone,
First of all, we’re all fans of the Wagoneer, otherwise we wouldn’t be on this site and spending a lot of money to purchase, in some cases, our second or beyond, Jeep product. Frankly, I prefer the candid comments and the sometimes frustrations that come with them. Cars and car...