Wagoneer Client Services complaint

[markhog]

I have a jeep wagoneer series 3, I am working with a person by the name of Brendan and am having issues. I am experiencing several issues with the vehicle and trying to get this into service. My representative doesn't call back when I leave a voice-mail and when I email him he never responds doesn't listen to what I am asking for. I moved to Arizona and he continues to set up appointments in Colorado even though I told him my address many times. I called and asked for someone that could help me otherwise but nothing ever happens. I am really discouraged over this experience.

 

[Costa]

@WagoneerCxSvc See above from @markhog

 

[WagoneerCxSvc]

I have a jeep wagoneer series 3, I am working with a person by the name of Brendan and am having issues. I am experiencing several issues with the vehicle and trying to get this into service. My representative doesn't call back when I leave a voice-mail and when I email him he never responds doesn't listen to what I am asking for. I moved to Arizona and he continues to set up appointments in Colorado even though I told him my address many times. I called and asked for someone that could help me otherwise but nothing ever happens. I am really discouraged over this experience.

Thanks for tagging us.

Hi, markhog. Our team would like to discuss your situation further. Please send us a private message that includes your case number and we can get started.

Kate
Wagoneer Client Services

 

[Commando]

They are trying but unfortunately they appear to act as a intermediary between the customer and the poor service across the dealer network. My dealer is great but from what I read, it‘s the exception.

 

[Costa]

WCS is an avenue that adds to the support team, keep advocating for yourself and if your current specialist isn't fitting your needs, talk to another. They all want to help, some have more experience in solving the challenge you are addressing. Keep going, many are getting the help they need so I hope the DM process with Kate helps match you up with a specialist who understand what you need done.

 

[markhog]

Thanks for tagging us.

Hi, markhog. Our team would like to discuss your situation further. Please send us a private message that includes your case number and we can get started.

Kate
Wagoneer Client Services

Hi,

Brendan reached out to me through email finally today. I am not sure if he is going to follow up on it. I supposedly have a appointment next week but still he hasn't at anytime setup a loaner for the service. I am hoping this will fix the issue. My vehicle has lost all communications with the application for wagoneer since my last visit. I am not sure if there has been any software updates since then.

 

[Hotdogsrnice]

Hi,

Brendan reached out to me through email finally today. I am not sure if he is going to follow up on it. I supposedly have a appointment next week but still he hasn't at anytime setup a loaner for the service. I am hoping this will fix the issue. My vehicle has lost all communications with the application for wagoneer since my last visit. I am not sure if there has been any software updates since then.

If you are talking about the wagoneer connect app, then it hasn't worked since the end of Feburary.

Coincidentally I received notification that my wagoneer connect subscription was ending today, 2 months after I bought the vehicle. Was supposed to be 3 months. I'm not sure if the dealer activated the subscription or what, could be related to the fact when I bought the vehicle it had 12 miles on it and over 100 engine run hours and about 4 places wifi connections saved as well as still logged into someone's Netflix and prime accounts.

 

[Costa]

If you are talking about the wagoneer connect app, then it hasn't worked since the end of Feburary.

Coincidentally I received notification that my wagoneer connect subscription was ending today, 2 months after I bought the vehicle. Was supposed to be 3 months. I'm not sure if the dealer activated the subscription or what, could be related to the fact when I bought the vehicle it had 12 miles on it and over 100 engine run hours and about 4 places wifi connections saved as well as still logged into someone's Netflix and prime accounts.

Hi, did you do a Factory Reset to try the original activation? Curious if that removes all the other stored info that either potential customers or Sales team members put into the Wagoneer.

Also have you had the chance to DM Wagoneer Client Services, and if so did they just route you back to Brendan?

 

[Hotdogsrnice]

Hi, did you do a Factory Reset to try the original activation? Curious if that removes all the other stored info that either potential customers or Sales team members put into the Wagoneer.

Also have you had the chance to DM Wagoneer Client Services, and if so did they just route you back to Brendan?

I did a factory reset of the system a few days after I bought it, this is when the app stopped syncing. The radio had become unresponsive to volume adjustment and phone constantly disconnecting. Resetting did fix this issue.

I haven't reached out to wcs for any of my issues, not sure what they can do to help other than give me an appointment to see the dealer that has already seen the car and says that system needs further updates

 

[Costa]

I did a factory reset of the system a few days after I bought it, this is when the app stopped syncing. The radio had become unresponsive to volume adjustment and phone constantly disconnecting. Resetting did fix this issue.

I haven't reached out to wcs for any of my issues, not sure what they can do to help other than give me an appointment to see the dealer that has already seen the car and says that system needs further updates

Okay, thanks for letting me know what triggered the issue.

As for WCS and Dealers, we have been notified in other threads that Stellantis' CDRJ group seems to have a bigger system problem than originally thought. Dealers and WCS, etc. are all having problems getting information, scheduling Warranty work (they need authorization from Stellantis for some stuff), etc. Sure hope that gets fixed, it impacts everyone. It's been a while now, and just recently was realized by their IT department. Sigh...

 

[markhog]

Hi, did you do a Factory Reset to try the original activation? Curious if that removes all the other stored info that either potential customers or Sales team members put into the Wagoneer.

Also have you had the chance to DM Wagoneer Client Services, and if so did they just route you back to Brendan?

Yes, they did. However he has become a little more responsive all of a sudden.

 

[markhog]

I did a factory reset of the system a few days after I bought it, this is when the app stopped syncing. The radio had become unresponsive to volume adjustment and phone constantly disconnecting. Resetting did fix this issue.

I haven't reached out to wcs for any of my issues, not sure what they can do to help other than give me an appointment to see the dealer that has already seen the car and says that system needs further updates

How do you perform a factory reset? Is that accomplished through the radio? I should give that a try this weekend.

Thanks for the help

 

[Dahammer]

How do you perform a factory reset? Is that accomplished through the radio? I should give that a try this weekend.

Thanks for the help

You can do a soft reset by pushing the on/off button on the radio. You have to push it in and keep it pushed in for 15 seconds. For a factory reset, you have to go thru the Uconnect settings app on the vehicle. I included a picture from the manual on page 220, the section titled Multimedia for a soft reset.

 

[markhog]

You can do a soft reset by pushing the on/off button on the radio. You have to push it in and keep it pushed in for 15 seconds. For a factory reset, you have to go thru the Uconnect settings app on the vehicle. I included a picture from the manual on page 220, the section titled Multimedia for a soft reset.

Thanks so much for the help I will give that a try.

 

[Dahammer]

Thanks so much for the help I will give that a try.

Your welcome.