Short lived enjoyment

[Wtxiceman]

I also had the same problem. But I seem to have more luck when it all comes down to the battery. Dealers just need to replace the battery and everything works normally again. Your problem will probably take longer to solve

Did they all get defective batteries?

 

[Caloia131]

I traded in my 2019 Tahoe for a Wagoneer Series II yesterday. Went on a ride today with the family, while driving around I did a u-turn and it felt like it jump out of gear and would not accelerate as it were in neutral. I rolled to the side of the road, the "D" was flashing on the shifter knob, the check engine and battery light was on, and message displayed battery saver mode. I placed it in park, shut it off, restarted it and was able it get it back to the dealer, unfortunately service department was closed.

I see where people are having trouble with batteries being low, but anyone else experienced a problem like this?

*UPDATE* names left out
12/31 – Traded in a 2019 Chevy Tahoe Premier 6.2L RST package with 27,192 miles for a 2022 Wagoneer Series II 4x4 with 49 miles

01/01 – Went out to get breakfast with the family, we were traveling west on US-**, just past G******* Dr. I performed a U-turn and the vehicle seemed to jump out of gear and would not accelerate. I rolled to the side of the road, the “D” on the shifter knob was blinking, the check engine and battery indicator lights were on, and a message saying “Battery Saver On Some Systems may have Reduced Power” was on screen. I tried shifting in to into park, reverse, and drive again the vehicle would not go into gear or move, I placed the vehicle in park and shut the vehicle off and back on again, The shifter knob indicators were no longer blinking, placed it in drive and was able to drive home. I texted my salesman T**** to ask if the service department was open and explained the situation to him. He said if we were able to bring the vehicle to the dealership and he would have a courtesy vehicle ready when we got there. Upon arriving at the dealer we were met by T**** and the sales manager B******, I explained the issue to them. B****** said if they could do anything to make this up like a steak dinner, etc… he would, my wife asked about all weather floor mats to which he agreed, and said there are on back order but we would get the first set that come in.

We were placed in a very basic 2021 Jeep Grand Cherokee L limited 4x2, not at all comparable to the Tahoe we traded in or the Wagoneer we just purchased.

89 miles when the Wagoneer was dropped off.

01/03 – T**** texted me at 12:11 pm to say they found what they believe the issue was. I called him back and he said that it was a bad battery and that they would hopefully have it replaced by the end of the day, if not the next morning.

01/04 – T**** texted me at 11:01 am and said that a module needed to be replaced as well, and that “Chrysler had to order it not the store”. I texted him at 11:44 am and informed him that the Temporary dealer tag and permit expire today on 01/04 at 7:00 pm, no reply, so I texted back at 2:28 pm to ask about any update, no response. I called the dealership at 3:15 pm and asked to speak with a manger and got transferred to B******, which he explained the issues, they initially thought it was the battery and replaced it, still throwing codes they think it is the body control module and are waiting on that part to come in. He said he would put us in a vehicle more comparable to the Wagoneer, he asked if my wife would be home the rest of the evening so they could deliver it, along with an updated driving permit. I told B****** they would be at home, I then called my wife to tell her they were bringing a vehicle and ask her to stay home until they delivered the vehicle. At 7:25 pm T**** texted me to say that the driver could not make it out this evening and that they would headed to us by 9:30 am on Wednesday 01/05.

01/05 – No one arrived with the replacement vehicle, nor did anyone make in effort to contact us and let us know, after waiting my wife drove out to the dealership at 11:04 am to at least get the tag/permit extended, I texted T**** at this time to let him know she was on the way so he could have the paperwork ready and asked when my Wagoneer would be ready. At 11:14 am T**** answered back and said they were waiting on Chrysler to send the part and that the driver was sick and couldn’t make it out to swap vehicles, but he had a Suburban that we could swap out with the Grand Cherokee L if my wife wanted to. My wife swapped out vehicles and the tag/permit is good through 01/09, my wife asked if this is a long enough period of time, because she did not want to have to drive out to the dealer again. She noticed the suburban had less than a ¼ tank of gas and asked T**** to fill it up, he had someone take her to the gas station to fill it up.

The vehicle they swap us to was a 2016 Chevy Suburban LTZ with almost 100k miles, it was nasty on the inside, there are several areas that have a sticky substance on them, there are sunflower seeds all over the back, our kids discovered a razer blade in the back center console pocket, the center console does not open.

01/06 – No contact from dealer at all.

01/07 – At 8:02 am I called the dealer service department and asked to speak to a manager, I asked when our vehicle would be ready and he explained the whole situation with the battery and the body control module. They replaced the body control module and it was still throwing the same codes, he stated the vehicle is so new that there is no technical support and they are talking with the Wagoneer engineers directly. They have opened a STAR case and have been back and forth with the Wagoneer engineers to try and figure out what the problem is.

I explained the vehicle they provided was not acceptable and not comparable to the vehicle we purchased. He said he would see what he could do to about accommodating us into something more comparable.

At 8:28 am I called Wagoneer Client Services and spoke to N***, I explained the whole situation up to this point and asked her to see if there was anything she could do on her end, because I am really regretting trading in my Tahoe for something that is completely unreliable and dealing with a dealership that does not hold true to what they promise. She explained that she will call the dealer and speak directly to the manager to see what was going on and see if she expedite anything on her end. At 1:37 pm N*** contacted me back and left a voicemail stating she had contacted the dealer and passed on all the information I provided her with, she said she is no longer our case manager, but we would be getting a follow up on Monday by case management and at that time the dealer is supposed to be putting us back in a Grand Cherokee L. No contact from the dealer.

01/08 – No contact from dealer or replacement vehicle provided.

01/09 – Dealer closed.

We are having the same problems….video display module failures and replacement; driver seater heater inoperable; seat stitching coming un-done; video monitors not operating properly and inconsistently; dealers refusing to fix the vehicle; warped seat-back covers; 4WD drive error; and Apple CarPlay randomly disconnecting and reconnecting to name a few.

Client service has no really interest in fixing and addressing the issues. Beyond that, the dealers honoring the “10 promising” is a joke. They have never offered to pick-up and deliver my vehicle once; never have they washer and detailed the vehicle at any services; and the loaners they offer is a joke - a basic compact Grand Cherokee. We were pretty confident our issues were not isolated.

Stellantis is not motivated to address these issues. What are next steps?

 

[tnedator]

Did they all get defective batteries?

Probably more that the amp drain issue was causing the batteries to fail.

 

[James]

Stellantis is not motivated to address these issues. What are next steps?

The Wagoneer clinet service rep calls me weekly to give an update, which is always the same thing, they are waiting on the Power Pack unit assembly which is delayed further every time he calls. Currently I am told it will be here on Wednesday 02/02, but I doubt it.

It is ridiculous that there are this many issues and they are not taken care of in a timely manner. As of Friday, mine has been in the shop for 20 business days, since Saturday 01/01, .

 

[James]

One thing I just noticed and find very concerning on the Wagoneer app, there is a service status update that says "Vehicle has been picked up" on January 28, 2022 at 9:48 am

 

[James]

I spoke with the dealership yesterday and the man I spoke with told me that one of the parts come in, which confused me as I was only aware of one part they were waiting on.

I am not sure what I want to do now, as there are no other vehicle available or that I like other than the Wagoneers.

 

[Costa]

I spoke with the dealership yesterday and the man I spoke with told me that one of the parts come in, which confused me as I was only aware of one part they were waiting on.

I am not sure what I want to do now, as there are no other vehicle available or that I like other than the Wagoneers.

Did you ask them what the 'other' part was they needed? They might have discovered physical damage to something else after opening up the Drivetrain. If you find out what part, you can ask WCS to expedite it since they helped with this first shipment.

 

[James]

Did you ask them what the 'other' part was they needed? They might have discovered physical damage to something else after opening up the Drivetrain. If you find out what part, you can ask WCS to expedite it since they helped with this first shipment.

I called the dealership again yesterday and had a very infuriating conversation. I asked the person that answered the phone if there were any updates on the status of my vehicle, she put me on hold and when she came back, she informed me that she spoke with her manager and they are not allowed to discuss my vehicle with me and if I wanted information to call Stellantis.

I called my Wagoneer case manager and explained the conversation I just had with the dealership, he was baffled and said he doesn’t know why the dealership would tell me that, after all that is where I bought it and they are currently in possession of my vehicle. He said that he would get to the bottom of this.

My case manager then updated me on the status of my vehicle, the Power Pack unit assembly was delivered, which fixed the communication issue between systems the vehicle was having, unfortunately the etorque generator was burnt up at some point. He said there is currently no ETA for this part.

 

[Costa]

I called the dealership again yesterday and had a very infuriating conversation. I asked the person that answered the phone if there were any updates on the status of my vehicle, she put me on hold and when she came back, she informed me that she spoke with her manager and they are not allowed to discuss my vehicle with me and if I wanted information to call Stellantis.

I called my Wagoneer case manager and explained the conversation I just had with the dealership, he was baffled and said he doesn’t know why the dealership would tell me that, after all that is where I bought it and they are currently in possession of my vehicle. He said that he would get to the bottom of this.

My case manager then updated me on the status of my vehicle, the Power Pack unit assembly was delivered, which fixed the communication issue between systems the vehicle was having, unfortunately the etorque generator was burnt up at some point. He said there is currently no ETA for this part.

Wow, eTorque generator! I've not seen anyone else with that failure on the Drivetrain thread or other threads in this forum. Glad you got some info from WCS at least, however that dealer doesn't seem to stand behind what they are paid to do, Warranty work and Customer Service. I'd keep the pressure on with WCS and contact them every week. ☹️

 

[James]

Wow, eTorque generator! I've not seen anyone else with that failure on the Drivetrain thread or other threads in this forum. Glad you got some info from WCS at least, however that dealer doesn't seem to stand behind what they are paid to do, Warranty work and Customer Service. I'd keep the pressure on with WCS and contact them every week. ☹️

My case manager has been contacting me at least once a week. We’ve been over a few options I have, just have not decided yet. He did say it could even be a couple of months before the part is available.

 

[Costa]

My case manager has been contacting me at least once a week. We’ve been over a few options I have, just have not decided yet. He did say it could even be a couple of months before the part is available.

Excellent, glad they are being active like they should be for the service. Not good about the part. It is anpther example of why we should never have let our mfg capability go away...

 

[pmichaelmd]

My case manager has been contacting me at least once a week. We’ve been over a few options I have, just have not decided yet. He did say it could even be a couple of months before the part is available.

Have you had any updates since your last interaction with the dealer? We just took ours in for the software update to address the seat heater issue and we still have the McIntosh surround option missing, but have not had any major mechanical issues (yet). I am a little afraid that any update they do today could precipitate some of the other issues I have read about. Fingers crossed for an error-free return for us and that you have had some resolution to your situation.
As an aside, our dealer has been good so far, although they are a small, rural dealer and definitely don't have Wagoneers to offer as loaners while we get this service. They gave my wife a 2022 Grand Cherokee which will suffice for an afternoon, but Stellantis was definitely premature in trying to roll out a luxury product without first installing the infrastructure to support the "10 promises."

 

[James]

Have you had any updates since your last interaction with the dealer? We just took ours in for the software update to address the seat heater issue and we still have the McIntosh surround option missing, but have not had any major mechanical issues (yet). I am a little afraid that any update they do today could precipitate some of the other issues I have read about. Fingers crossed for an error-free return for us and that you have had some resolution to your situation.
As an aside, our dealer has been good so far, although they are a small, rural dealer and definitely don't have Wagoneers to offer as loaners while we get this service. They gave my wife a 2022 Grand Cherokee which will suffice for an afternoon, but Stellantis was definitely premature in trying to roll out a luxury product without first installing the infrastructure to support the "10 promises."

My case manager is supposed to get back to me today or tomorrow, I am done speaking to the dealership after the conversation I had, I will never use them or recommend them again.

I didn’t know anything about the Wagoneer client service or the 10 promises until I joined this forum and a couple of Facebook groups, my dealer made no mention of the “extras” that are supposed to come with the Wagoneer.

 

[James]

My case manager called and said my Wagoneer is repaired and available for pickup. They did not offer to deliver it.

 

[James]

Update, I absolutely despise this dealership.

The dealer never offered to deliver the vehicle, just said my vehicle is ready to pick up. We went and picked it up, I asked the sales manager if he had ordered the floor liners as he had promised and if they have come in yet, he acted like I was bothering him and said, that he could order them and that no ones stuff has come in yet, I just left.

Given everything and the attitude the dealer has had, excuse my pettyness, the first thing I noticed when I got in the vehicle it had not been filled up, and the seat was slid almost all the way forward and up pretty high, I'm 6'5". the wife and I started home and made it 18 miles, before it the original issue happened again. This time we exited the interstate, come to the bottom of the ramp, made a slight right hand turn and that is when it happened again, almost identical symptoms as before, except no battery light this time and voltage was around 14.4v. Shut off the vehicle, restarted and was able to pull into a parking lot. I called Wagoneer Client Services and it went to Uconnect service, and the lady I spoke with said that WCS was having phone issues to call back in about an hour. I performed a left u-turned to exit the parking lot and it did it again, same symptoms but this time battery light came on, voltage dropped to 11.6v, the "Service Antilock Brake System" displayed on the dash and the brakes did not work, the pedal went straight to the floor, a "4WD System Temporarily Unavailable" was displayed on dash, and the shift knob was locked in position and would not turn into any other gear. I shut the vehicle off and then it could shift park, restarted and drove back to the dealership.

 

[coolerbythelake]

I’m so sorry this is happening to you. This is really bad. Bet you were half tempted to just drive it through the doors upon arrival…

Kind of afraid to ask but what did they say? Might not be a bad idea to read up on your lemon laws and move for a refund or a complete replacement at this point.

 

[James]

I’m so sorry this is happening to you. This is really bad. Bet you were half tempted to just drive it through the doors upon arrival…

Kind of afraid to ask but what did they say? Might not be a bad idea to read up on your lemon laws and move for a refund or a complete replacement at this point.

Thanks, and I was very tempted, they had the big doors open for the show room, just drive right up to the managers office, lol.

They didn't say much, the assigned dealer service adviser wouldn't even come out of her office, and had someone else bring me the keys of the rental.

 

[Costa]

Thanks, and I was very tempted, they had the big doors open for the show room, just drive right up to the managers office, lol.

They didn't say much, the assigned dealer service adviser wouldn't even come out of her office, and had someone else bring me the keys of the rental.

It qualified as a lemon 18 business days ago, I was giving them the benefit of doubt. I am going to talk to my bank tomorrow to discuss options, we will more than likely pursue a buy back at this point.

Send a PM to @WagoneerCxSvc , this dealer needs to be removed from the allocation/sales of Wagoneer ASAP, IMHO.

 

[James]

They diagnosed the power pack assembly unit to be the problem again, no eta on part delivery.

 

[James]

The part now has an eta of 03/2022.

I called the dealership as the loaner vehicle is due for an oil change to see how they want to handle this, I asked to speak to my service advisor, he was at lunch, so I left my name and number with lady that answered the phone, my service advisor never called me back.

@WagoneerCxSvc in this case who is paying for the rental loaner, Wagoneer or the dealership?