After four frustrating weeks of ownership I took my wagoneer for a drive this morning and everything worked. The guys in Ontario Canada must have had a busy weekend. I've had start/stop issues, poor apple CarPlay connectivity, unstable navigation and no weather. The screen seemed much more responsive and the TomTom navigation was showing information. The weather app responded with a great detailed map and conditions. I didn't notice a start/stop notification so when it stopped at the first intersection I thought I was joining the bad battery club. Now I just have to remember to disable that function. I was almost ready to start shopping for another Denali but now there is hope. My next step will be to get some bluetooth headphones and learn how to utilize the entertainment screens. This is probably going to be a pretty amazing car once all of the functions work.
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S3 Wagoneer Everything's Working!
- Thread starter Newwagon
- Start date
ttutko
Member
I was wondering the same thing.
I did not take it to the dealer for the correction. After my first complaint to my dealer a representative from Jeep Connect contacted me. I have had numerous conversations and provided numerous screen shots and they had assured me they were working on the problem It does appear to me that there was some sort of over the air correction.
Do you happen to have a phone number? I am having similar issues. We drove our new Wagoneer to see family over the weekend and we used navigation for the three hour trip. I noticed all sorts of strange, glitchy behavior. The home screen would go black, then go to full screen navigation, then go black about 5 minutes later and go back to the home screen. I also noticed that the traffic flow information through TomTom stopped showing up despite the fact that the setting was activated.
The person that worked with me was Brian, Wagoneer Technical Specialist
800-777-3600
That’s great news. Which Wagoneer do you have? I have a Wagoneer Series III and my car has never stopped at a stop sign on its own. I’ve also had a host of screen related issues, no weather, one tv won’t work with the remote at all, despite a trip to the service center, screen conked out this morning and never came back on, weird navigation issues, and now a recall… just wondering if I need to tell them about something else while they have my car.
reynoldsbear
Active member
Got our Wagoneer Series 3 back from the dealer today (Battery issue) according to them it was a connection issue. Keeping my fingers crossed but should know within the next week or so seeing as how the battery was dying at least once a week in our 4 weeks of ownership. So glad to hear that things are gong better for you!
Best of luck to you. My Wagoneer went in for service today and the dealer doesn't have any loaners. The Wagoneer Client Services rep and Supervisor say the dealer isn't breaking the 10 point promise by not having a loaner, they are just unable to provide it at this point. Ummm, isn't that breaking the promise of a comparable vehicle loaner? Wow, just wow!
I have a tremendous amount of lost opportunity costs due to the amount of time away from business in order to chase the dealer and Wagoneer Client Services. I am really close to the point of contacting an attorney. FCA is in breach of their 10 point promise. They are permitting certified dealers to use the excuse of "unavailable loaners". The Wagoneer Client Services supervisor I spoke to admitted that this is a problem all over in the nation. I'm sorry I sound so negative but this is the reality. To answer your question as to whether I will call Wagoneer daily, I sure will.
Received a call from Wagoneer Client Services today confirming that in fact, FCA engineers were at the dealership yesterday looking at my vehicle. As of now, no resolution to the seat warmer issue and still trying to diagnose the Apple CarPlay/Android Auto disconnection issue. She's supposed to call back with an update Friday afternoon. Have a great Thanksgiving everyone!
Dealer called and said no fix yet for the seat warmers. Supposedly FCA engineers said a software update due in December will include a fix. They said no fixes identified for the phones disconnecting from the Uconnect. So from what the dealer is telling me, it's just going to be a problem. That's not an acceptable position. Hopefully I hear soon that there's a plan to diagnose and fix this confirmed problem. If not, I will continue to be vocal with WCS.
I was told that the seat needed a new wire, which was installed on Friday. So when I get my car back for the second time, hopefully there will be no more issues. I wish it didn’t take so long for approvals to come in when changes are needed, but it is what it is.