I ordered back in May a Grand Wagoneer Series III, two-tone Bright white and black exterior, Global Black Interior with heat-treated American Walnut wood interior accents. I reserved with the concierge and finished my order with my local Jeep dealership in Roanoke VA (the only one in town). Roanoke is a small town (about 300k people in the metropolitan area) in the western part of Virginia along the appalachian trail.
May 8th, 2021: Order reserved with concierge
May 17th, 2021: Order Finalized with my local dealer in Roanoke VA (given a time frame to expect delivery "sometime in the third quarter [aka July 1 - Sept 30], probably toward the beginning, but could be anytime in the third quarter".)
May 29th, 2021: Received an automated email "your wagoneer is headed to production" D status
Aug 7th, 2021: Local dealer sent out an email stating, exciting news, By the end of August, we will receive our very first Grand Wagoneer! What an incredible full-size SUV this is going to be for us! I encourage you and welcome you to stop by and see this vehicle in person!" - We stopped by on the last day of Aug, no vehicles were in. The internet sales manager said "Due to supply chain issues and chip shortages worldwide we have not received any Wagoneers yet. We have several pre-sold orders in queue and they are just starting to build those now. We are hoping to have units in stock to view in the next month or two!"
Sept 14th, 2021: NO status updates. Still at D status per concierge. Emailed dealer for an update, told to still expect the vehicle to be built by the end of September.
Oct. 1st, 2021: No updates, no contact from local dealer or concierge. I contacted the concierge line and explained how disappointed I was with their communication, and that the phone company should not allow them to have the phone number 1-833-NoRival, because it was a lie, they were providing anything but unrivaled luxury service and communication. Honestly, at this point I found the communication to be very very poor. The concierge line still said they had no updates, that "all of the materials needed to start the build process have been received. The vehicle should be entering the build process very soon." However, they did say that they would give me a weekly update, and at the time of writing this, they have kept up with this without prompting.
Oct. 7th, 2021: Concierge update: No new update, still status build status "D". "All of the materials needed to start the build process have been received. The vehicle should be entering the build process very soon. No Estimated Ship Date."
Oct. 14th, 2021: No new updates
Oct. 21st, 2021: moved to "D1" status with an estimated ship date. "An estimated ship date has been provided 11/02/2021" (which is 12 days from this email). I find it a little hard to believe that that will happen, but I guess I am hopeful. We'll see how it goes. My wife is very convinced that we will not be receiving the vehicle until after the new year.