Concierge

[zmathieu]

Has anyone had good dealing with there “concierge”? Mine is as useless as they come and today i finally had to tell him to not contact me anymore. His only ever response is “contact your dealer” for anything i have asked him about. So whats the point of having them. Save a guy a few $$$ on sale price and be rid of the concierges all together.

I had great luck with mine. My GW took and extra month cause of transit damage, then came with condensation in the taillights, I called them cause I’m my state it won’t pass inspection with the condensation, they offer me free 7/100 max care or reimbursement of my first payment, the email all the time and always call back. Also when my windshield just cracked one day, dealer said a month for glass called them and got it in a week. Also they covered under warranty. Not saying the troubles here aren’t real. My experience has been great

 

[zmathieu]

I guess the service mgr didn't like the heat in the kitchen.

Dealership sales staff F up! Sales should have reached out to service when that vehicle arrived. iI should have been checked over by the service and done any necessary updates before being displayed. PLUS, that battery should be checked and, if necessary, charged up. Some dealerships go cheap on maintaining vehicles while on the lot.
The dealership should have refused delivery with a defective vehicle and sent it back. But they stuck it on you, and you have to deal with it.

That type of S**T gives a BAD rep to all the good guys and gals in other dealerships' sales and services.

I'm sorry that happened to you.

The windshield is a known thing, they mentioned it in the training at the dealer. Battery don’t know about. There is an update for the side mirrors to work better.

 

[Dahammer]

The windshield is a known thing, they mentioned it in the training at the dealer. Battery don’t know about. There is an update for the side mirrors to work better.

There are several TSB updates, including electrical, from my understanding. Reading various posts both here and on FB and deciphering using vin codes and manufactured dates gives us intel. It was helpful to me and most likely for others too. Before I signed my life, my kid, some blood away, I asked my salesman that the vehicle I purchased be updated with the latest updates and gave him a copy of the newest TSB, and it is done by service. Now everything on my vehicle is in working order, and enjoying my ride.

 

[Costa]

Blending of terms, I originally responded as if it was WCS. Then later dialog it appeared as if you talked about a Dealer employee.

Miscommunication does happen to all of us, thanks for clarifying.