Infotainment System going wacky

[Jaftech]

In the last week my center console has been all over the place. Changing screens, activating buttons no one pushed and just not working right. All out of the blue. Was there an update that went out in the last 10 to 14 days I was not aware of? Is anyone else having these issues out of the blue? I have had my Grand Wagoneer since Feb of 2022 and have never seen this issue before with my truck. Any ideas gang?

 

[Costa]

Hi, I'm getting the same, and it looks like Google Android Auto did an update a few weeks ago. That interface for me now shows a couple of Media channels I never selected. I tried to change them, edit the system, etc. with no luck. About that same time I am getting settings changing, my dash now randomly beeps when I first start the vehicle up, no warning lights, etc. Additionally, the driver dash screen blinks simultaneously with the beeps and goes so fast, can't see anything but blackout and rapid return of my selected dash screen. Dealership is picking it up today for a maintenance oil change, so I also added the crazy UConnect activities to it.

Had mine since May of 22, this is the first its done this to me. It had been settled down for quite some time until now. Because it was fine, I haven't been tracking the UConnect versions, can't tell if there is a new load in the last few weeks or not.

 

[WagoneerCxSvc]

In the last week my center console has been all over the place. Changing screens, activating buttons no one pushed and just not working right. All out of the blue. Was there an update that went out in the last 10 to 14 days I was not aware of? Is anyone else having these issues out of the blue? I have had my Grand Wagoneer since Feb of 2022 and have never seen this issue before with my truck. Any ideas gang?

Hi Jaftech,

We're aware of a couple software updates being released over-the-air recently! If you're still experiencing concerns and need assistance, please feel welcome to PM us and we can take further look into your vehicle information for you.

Steph
Wagoneer Client Services

Hi, I'm getting the same, and it looks like Google Android Auto did an update a few weeks ago. That interface for me now shows a couple of Media channels I never selected. I tried to change them, edit the system, etc. with no luck. About that same time I am getting settings changing, my dash now randomly beeps when I first start the vehicle up, no warning lights, etc. Additionally, the driver dash screen blinks simultaneously with the beeps and goes so fast, can't see anything but blackout and rapid return of my selected dash screen. Dealership is picking it up today for a maintenance oil change, so I also added the crazy UConnect activities to it.

Had mine since May of 22, this is the first its done this to me. It had been settled down for quite some time until now. Because it was fine, I haven't been tracking the UConnect versions, can't tell if there is a new load in the last few weeks or not.

Hi Costa,

We're sorry you're noticing concerns with your Uconnect system as well. Have they been resolved since your last visit? If you need additional help, you're welcome to send our team a private message as well to discuss further.

Steph
Wagoneer Client Services

 

[Costa]

For the purposes of the Forum members knowledge:

1. I still get random starting screens in my UConnect console, GW3. When the system starts, who knows what will be the starting screen.
2. I also continue to have random audio stops. Sometimes turning the console off and on again restores it, other times it requires a full reboot with the long recovery cycle. Not fun when also trying to navigate in a new area and you have to reboot to get navigation audio back.
3. Extremely fast 'Service Shifter' dash beeps and flash with no alarm light remaining.

 

[BrightonSox]

Has anyone had this resolved yet? Had the same issues as described above since an OTA update in July 2023. I’ve had my Wagoneer to the dealer 3 times now and still no fix. They’ve finally made a STAR case but this still has not gotten anywhere as the manufacturer refuses to allow them to replace the system. My Wagoneer has been sitting at my dealer for 6 days now with this last visit, has been out of service for a total of 12 days at this point over 3 visits (and my local dealer is not a Certified Wagoneer dealer so no nice loaner for me). I have a case open with Wagoneer Client Services but they have also been unable to do anything. The dealer told me today they still aren’t any closer to getting this fixed and then proceeded to chide me for giving them a poor rating on the customer service survey.

 

[Costa]

Has anyone had this resolved yet? Had the same issues as described above since an OTA update in July 2023. I’ve had my Wagoneer to the dealer 3 times now and still no fix. They’ve finally made a STAR case but this still has not gotten anywhere as the manufacturer refuses to allow them to replace the system. My Wagoneer has been sitting at my dealer for 6 days now with this last visit, has been out of service for a total of 12 days at this point over 3 visits (and my local dealer is not a Certified Wagoneer dealer so no nice loaner for me). I have a case open with Wagoneer Client Services but they have also been unable to do anything. The dealer told me today they still aren’t any closer to getting this fixed and then proceeded to chide me for giving them a poor rating on the customer service survey.

Hi BrightonSox,
Mine was just addressed the end of Feb with a new reload of SW at the Dealership (Certified one, might make a diff). I no longer have the beeping...

Now that I've typed that, I'll probably get it back again!