Recent content by James

We had several issues with ours some similar to yours, after approximately 3 months in the shop and multiple part replacements, the problem turned out to be a stud in the fuse box not being tightened and grounding properly. Going on 3 months and 2800 miles with no issues

Well, third time was not the charm. Didn’t even make it home again, exact same issues.

Now its the fuse box, I was told an upgraded replacement is on the way.

Mine has been helpful and keeps me updated weekly and was able to get me in a comparable vehicle. My situation is opposite of yours, my dealer has been absolutely useless.

My service advisor called this morning and said the part was delayed again until 04/07, I called him back and he told me the part had shipped yesterday and should be there 3-5 business days.

Maybe so, lol. Hertz rental rate listed on their website for full size suv is $5,000 per month, we've had the rental for 2 months, so someone is going to have a pretty hefty bill.

The part now has an eta of 03/2022. I called the dealership as the loaner vehicle is due for an oil change to see how they want to handle this, I asked to speak to my service advisor, he was at lunch, so I left my name and number with lady that answered the phone, my service advisor never...

They diagnosed the power pack assembly unit to be the problem again, no eta on part delivery.

As @Costa said I have had a horrible experience with this dealership, but we really like the Wagoneer, first vehicle that we all like. I anticipated there being problems, but the dealer is making my situation worse. I am hopeful the bugs get worked out, but at least right now I’m getting to...

Thanks, and I was very tempted, they had the big doors open for the show room, just drive right up to the managers office, lol. They didn't say much, the assigned dealer service adviser wouldn't even come out of her office, and had someone else bring me the keys of the rental.

Made a slight right turn and it felt like it jumped out of gear, "D" flashing on shifter knob and dash, no battery light this time and voltage was around 14.4v. I shut off the vehicle, restarted and was able to pull into a parking lot. I performed a left u-turned to exit the parking lot and it...

Update, I absolutely despise this dealership. The dealer never offered to deliver the vehicle, just said my vehicle is ready to pick up. We went and picked it up, I asked the sales manager if he had ordered the floor liners as he had promised and if they have come in yet, he acted like I was...

My case manager called and said my Wagoneer is repaired and available for pickup. They did not offer to deliver it.

My case manager is supposed to get back to me today or tomorrow, I am done speaking to the dealership after the conversation I had, I will never use them or recommend them again. I didn’t know anything about the Wagoneer client service or the 10 promises until I joined this forum and a couple...

Not sure, any way to determine other the looking at the vehicle certification label, I don't have access to my vehicle. Ok, after some research I see it is on the window sticker, mine shows 12/04.