Back2Jeep
Well-known member
Over the weekend I posted the following in the “order status” thread but thought I’d restart with this one so we can document our WCS interactions.
I was trying to decide which thread to post it on and just decided here is as good as anywhere.
Have 130 miles on it. AML went down after the dealer insisted all required updates were done, and me pestering about individual ones.
So- will be calling Wagoneer services today to schedule and see what happens. Stinks. Think I triggered it when I put it on active drive assist.
UPDATE
So when I called, they said, in short, take it to the nearest dealer for service. Took it to the dealer 2 miles away at 7 am Tuesday. Dropped off. No loaner offered. Husband walked home. Dropped by yesterday afternoon to ask about status. They said they were waiting on the tech, no update. Sent a text to the later that night, same response. Sent a text at 11:30, whats the status? No response.
Naturally, while I was on a work conference call I got a call and email from WCS. I replied back to the email and then called later. A bit of phone tag later I finally reached someone that was helpful (still not Paige 😭). Explained I had no update from the dealer and needed the car back tonight because I have no other transportation. He was shocked. Got me off the phone asap so he could call the dealer and find out what was going on.
He called me back about 10 min later, obviously irritated. Said he doesn’t talk to service advisors, only managers. Staff told him managers were gone for the day, as was the service advisor. They refused to transfer him to anyone else, but said the vehicle was done. He said he asked what they did and the staff member said the customer could look at the service report when they pick it up. SO. That was NOT ACCEPTABLE to him and he will call the service manager AND GM tomorrow and escalate if necessary.
We went to the dealer about 30 min later. Service manager was there, but seemed to be pretty busy. Staff kept peeking in his office and starting to open the door, but then stopping. Told them we were there to pick up and the receptionist asked who told us it was ready. WCS. OH. Ok then. As expected, the did the flash. Per the service sheet it was done at 11:30. Apparently if the service advisor assigned to it leaves for the day, then customers are just supposed to wait until they return at that dealer.
So, all in all I felt good about the WCS assistance, especially with this crappy dealer (no shock as to why we didn’t buy from THEM).
I was trying to decide which thread to post it on and just decided here is as good as anywhere.
Have 130 miles on it. AML went down after the dealer insisted all required updates were done, and me pestering about individual ones.
So- will be calling Wagoneer services today to schedule and see what happens. Stinks. Think I triggered it when I put it on active drive assist.
UPDATE
So when I called, they said, in short, take it to the nearest dealer for service. Took it to the dealer 2 miles away at 7 am Tuesday. Dropped off. No loaner offered. Husband walked home. Dropped by yesterday afternoon to ask about status. They said they were waiting on the tech, no update. Sent a text to the later that night, same response. Sent a text at 11:30, whats the status? No response.
Naturally, while I was on a work conference call I got a call and email from WCS. I replied back to the email and then called later. A bit of phone tag later I finally reached someone that was helpful (still not Paige 😭). Explained I had no update from the dealer and needed the car back tonight because I have no other transportation. He was shocked. Got me off the phone asap so he could call the dealer and find out what was going on.
He called me back about 10 min later, obviously irritated. Said he doesn’t talk to service advisors, only managers. Staff told him managers were gone for the day, as was the service advisor. They refused to transfer him to anyone else, but said the vehicle was done. He said he asked what they did and the staff member said the customer could look at the service report when they pick it up. SO. That was NOT ACCEPTABLE to him and he will call the service manager AND GM tomorrow and escalate if necessary.
We went to the dealer about 30 min later. Service manager was there, but seemed to be pretty busy. Staff kept peeking in his office and starting to open the door, but then stopping. Told them we were there to pick up and the receptionist asked who told us it was ready. WCS. OH. Ok then. As expected, the did the flash. Per the service sheet it was done at 11:30. Apparently if the service advisor assigned to it leaves for the day, then customers are just supposed to wait until they return at that dealer.
So, all in all I felt good about the WCS assistance, especially with this crappy dealer (no shock as to why we didn’t buy from THEM).
