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Speedometer stuck at 36 MPH no matter what and dead main display
- Thread starter And637
- Start date
wagoneerFan
Member
There needs to be a "reboot" sequence since these things are just like tablets, phones, computers, etc. and could use a restart every now and then. You could always try disconnecting the negative battery terminal (always disconnect negative first) and leave disconnected for a few minutes before reconnecting. This might force a reboot, not sure though.
Costa
Well-known member
I would recommend the factory reset before the sledge hammer of completely disconnecting power. That's tough on any system. The Factory Reset is available via UConnect in the center screen.
Of course, a big hammer is good if it's the last resort! 😁
Dahammer
Well-known member
I agree with Costa above. Do a factory reset in Uconnect first. Then see if anything changes in the dash. If it's still the same, shut everything off, open the hood and remove the negative battery terminal connector only. Make sure that the negative connector is not touching anything. Wait 5 mins or 10 mins, then reconnect neg. to the battery and start her up. If it still showing trouble, contact wagoneer cust. svcs to schedule an appointment with the dealership about a loaner car or have them pick it up for you. IMHO I think the display is failing, or a sensor failed, and then again, I could be wrong.
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Costa
Well-known member
Any news or update on getting this fixed? Did you try a UConnect reset and did it help? Has the Dealer realized they need to fix this? Any update is appreciated for the rest of us who may hit this same issue in our vehicles. Thanks!
Costa
Well-known member
Glad your Dealer finally is standing up and doing the right thing. WIth that type of error system, I sure hope they are doing what is promised from Jeep Wagoneer: They pick up the vehicle at your home, drop off the equivalent loaner and when done fixing it, bring it back to your home. If that isn't the process, you probably should DM @WagoneerCxSvc and have them advocate as well on your behalf.
Keep us updated as this progresses, that could be a very serious issue from a Safety perspective for everyone.
wagoneerFan
Member
Computers are insanely reliable, how do you think the world we live in exists today? Try shutting off any one of your dozens of smart devices and try to survive.
Costa
Well-known member
@WagoneerCxSvc should be able to assist. There are a lot of dealers in your area, NYC actually is the largest Jeep market so they should be able to help. I'm not sure how many issues you have experienced but a full list in a DM to WagoneerCxSvc should help with a way to move this forward for you. You should have also gotten the Wagoneer Client Services information, briefings, etc. at the Dealership when you purchased the vehicle. It is also on the primary website, Grand Wagoneer - Jeep® . Hope that helps with next steps, this is really very strange, not the norm we've seen so far from Stellantis. It is something that happens with Dealerships at times, which is why the WCS group tries hard to help.
Let us know what you do next and what the results are with Stellantis. Others may have ways to help out as well.
Costa
Well-known member
You may just call in, not use the extension and after you get someone to answer, ask to escalate and speak to a Manager. I'm getting support out of WCS even before taking delivery, sometimes I found you ust call into the number and then do that, speak to whomever is on the shift as they seem to all want to help when I call in. Doesn't mean there is one or two who don't get it of course, so try to jump to a manager and not ask for a new person, just describe the complete background of non-responsiveness and you should get help.
Costa
Well-known member
How long since you've had updates done then? Have you set up your WiFi at Home so the system updates or do you wait until you hit the dealer? I'm planning on a separate WiFi connection for the GW just to do updates when it is parked at the house.
@And637 have you tried the Factory Reset routine while parked at the house and connected to your home WiFi? @Wagonstro is on to something with all the SW updates taking that long. Must have been several factory resets by the Service department. You may be able to get those updates be being connected to your home WiFi and doing the Factory reset which would push downloads for hours (so make it start in the evening for an overnight run).
Wagonstro
Well-known member
Costa,
We did have the WiFi setup at the house but the technician stated these would not be "pushed" as they were proprietary. We had a few weird things happen but no show stoppers and simply needed oil/rotation. I asked them to check for any software updates and they found four were available..
Costa
Well-known member
Okay, thanks for the info. Hum, didn't know Stellantis was forcing returns to Service Departments for updates other than TSBs. Wonder how we find out what they are doing.... time to dig around and see what sites have info on these proprietary updates. Haven't heard anyone on the forum discuss that, even the people with updates last fall/winter when they were coming out every week if not more often.
Did they at least give you a loaner vehicle? They are supposed to come to your home, pick up the vehicle, leave you the loaner and do the work. Return it to you when they finish and take away the loaner. Sounds like none of that was even offered let alone done, am I right?
Also sounds like you haven't had a recurrence as of this moment, hope you don't find yourself doing 36 again in the driveway in park!
Wagonstro
Well-known member
was not me at 36,