Factory reset

[MarkL]

So took delivery of my Wagoneer about 6 weeks ago. Live traffic and weather have never worked. Spoke with wagoneer services many times…have a case number. They finally get back to me no say do a factory reset. I do it. Zero change. And now the easy exit seats don’t work. I’m beyond frustrated.

 

[Costa]

So took delivery of my Wagoneer about 6 weeks ago. Live traffic and weather have never worked. Spoke with wagoneer services many times…have a case number. They finally get back to me no say do a factory reset. I do it. Zero change. And now the easy exit seats don’t work. I’m beyond frustrated.

Interesting. What has your dealership said about it?

 

[MarkL]

So the dealership looked into it but never were able to figure anything out. To be honest, I’ve just gotten the run around.

 

[Costa]

So the dealership looked into it but never were able to figure anything out. To be honest, I’ve just gotten the run around.

@WagoneerCxSvc can you assist MarkL via DM?

 

[WagoneerCxSvc]

@WagoneerCxSvc can you assist MarkL via DM?

Thanks for tagging us.

[B]MarkL[/B], if you want to send us a private message that includes your case number, we can dig in. Thanks!​

Kate
Wagoneer Client Services

 

[MarkL]

Kate..sorry I’m just seeing this. I’m embarrassed to say I don’t know how to private message you

 

[WagoneerCxSvc]

Kate..sorry I’m just seeing this. I’m embarrassed to say I don’t know how to private message you

That's ok! The directions to send us a private message are actually in our "signature" line:

"To start a conversation, click our username then select the ‘start a conversation’ button and send us your make, model year, and mileage for us to review. Staffed M-F 7:30am-5:30pm EST by the Stellantis Social Engagement Team."

If you're still running into trouble, you can also call the Wagoneer Client Services team via phone at 1-833-667-4825. Hope that helps!

Kate
Wagoneer Client Services