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Drivetrain woes......post here.

ICTWagoneer

Member
Would you mind sharing more info with me about the offer you were made? I am expecting a call back from WCS to discuss compensation possibilities because of all of the issues we have had. Love the car and would consider ordering a new one if that meant issues were not present with the newer cars. You can email me at reynoldsbear@gmail.com or private message me. Your time is much appreciated.
Will pm you tomorrow.
 

ICTWagoneer

Member
Thanks to this forum (and Skip) I was able to resolve the issues I was having with my WS3. I was the informant for my service department with respect to the Drivetrain issues because of the information shared on this forum. This led to the meeting I had with my dealership's top 3 and a Chrystler Rep that resulted in my buy-back, instead of the "Cash n Keep" first offer they gave. Neither we, nor the dealership, wanted to keep our car so that pushed us over the finish line. New WS3 ordered with an additional package (convenience- WE NEED THE CAMERAS) so now all we have to do is wait. Anyone know if "Order priority 1" actually means anything? Haha

ALSO- heated seats were randomly shutting off like many others have reported. While we wait for yet another software update, know that our seats won't turn off if you select the Low or Mid setting.
They still shut off while on a Medium setting today. Who knows anymore...
 

Caloia131

New member
We are having the same problems….video display module failures and replacement; driver seater heater inoperable; seat stitching coming un-done; video monitors not operating properly and inconsistently; dealers refusing to fix the vehicle; warped seat-back covers; 4WD drive error; and Apple CarPlay randomly disconnecting and reconnecting to name a few.

Client service has no really interest in fixing and addressing the issues. Beyond that, the dealers honoring the “10 promising” is a joke. They have never offered to pick-up and deliver my vehicle once; never have they washer and detailed the vehicle at any services; and the loaners they offer is a joke - a basic compact Grand Cherokee. We were pretty confident our issues were not isolated.

Stellantis is not motivated to address these issues. What are next steps?
 

DocSkip

Moderator
Staff member
We are having the same problems….video display module failures and replacement; driver seater heater inoperable; seat stitching coming un-done; video monitors not operating properly and inconsistently; dealers refusing to fix the vehicle; warped seat-back covers; 4WD drive error; and Apple CarPlay randomly disconnecting and reconnecting to name a few.

Client service has no really interest in fixing and addressing the issues. Beyond that, the dealers honoring the “10 promising” is a joke. They have never offered to pick-up and deliver my vehicle once; never have they washer and detailed the vehicle at any services; and the loaners they offer is a joke - a basic compact Grand Cherokee. We were pretty confident our issues were not isolated.

Stellantis is not motivated to address these issues. What are next steps?
In defense......WCS is pretty much "glorified call takers" - and if Stellantis is not addressing, may I ask if you are using a dealer who is advocating on your behalf (Wagoneer Certified Dealer)? I've had success w/ my NOVA dealer Service Director being pretty vocal and proactive w/ Stellantis (yielding results 100% of the time).

100% call WCS each time you have an issue (this logs an event);
Demand your dealer open a STAR case (if they have not done so previously and provide you that information).
Call them daily if you have to. Relentless pursuit is, sadly, sometimes required.
 

LevPeyse

Member
Hi everyone -- new to the forum. Purchased our Wagoneer 4x4 Series II in late December. Drove it from FL to NJ. It was a dream of a car up until it hit exactly 3k miles and started to have the issues everyone is describing here. Binding and heavy steering when turning into parking spots. Also feel it when going in reverse. Service appt's at dealers are out several days and it's impossible to get a loaner from all local dealerships (they're all saying next loaners are available only in late Feb). I read a post that dealers are required to give a loaner off the floor if that's the case -- is that only true for the dealership at which I purchased it? or is that for any dealer? Mine was purchased out of state. I called WCS and asked them to figure out a solution (as of this morning they are on it, but haven't had a call back yet).

Also, looks like some folks are taking the buy-back route and others are simply getting it fixed... is this because they have other more serious issues? Or this IS the serious issue? If this problem lowers the value of the car or damages it in any way, I'd rather have them give me a replacement than try to fix it and have a recurring appointment with the service dept. What's the best way to document and keep a log of these things? Skip mentioned opening up a STAR case, does WCS do that for me since I called in?

Really frustrated at this point and appreciate anyone's insights (misery loves company!). We've been driving Lexus for the last 15 years... and my wife really wanted a bigger, more luxurious car and fell in love with the Wagoneer. I had my doubts initially but fell in love with it the first 3k miles... now it feels like the honeymoon is over!.
 

DocSkip

Moderator
Staff member
@LevPeyse - FIRST, keep calling @WagoneerCxSvc and Client Services 1-833-667-4825 and make them find the rental/loaner for you. Personally, I wouldn't drive it any further if its demonstrating these issues and demand they have it towed.

The buyback's have been for an array of issues. I know its quite difficult to achieve this and the amount of documentation required/attempts to fix, must be attempted.

Be persistent and hold the dealer Service Director accountable. Show them your WCS agreement - don't settle.

I drove an "off the lot" JGC/L while my Wag was undergoing assessment and fix.

Bottom line: despite the frustration(s) - persistence and your own advocacy are crucial and DO pay off.

Good luck
 

WagoneerCxSvc

Active member
Hi everyone -- new to the forum. Purchased our Wagoneer 4x4 Series II in late December. Drove it from FL to NJ. It was a dream of a car up until it hit exactly 3k miles and started to have the issues everyone is describing here. Binding and heavy steering when turning into parking spots. Also feel it when going in reverse. Service appt's at dealers are out several days and it's impossible to get a loaner from all local dealerships (they're all saying next loaners are available only in late Feb). I read a post that dealers are required to give a loaner off the floor if that's the case -- is that only true for the dealership at which I purchased it? or is that for any dealer? Mine was purchased out of state. I called WCS and asked them to figure out a solution (as of this morning they are on it, but haven't had a call back yet).

Also, looks like some folks are taking the buy-back route and others are simply getting it fixed... is this because they have other more serious issues? Or this IS the serious issue? If this problem lowers the value of the car or damages it in any way, I'd rather have them give me a replacement than try to fix it and have a recurring appointment with the service dept. What's the best way to document and keep a log of these things? Skip mentioned opening up a STAR case, does WCS do that for me since I called in?

Really frustrated at this point and appreciate anyone's insights (misery loves company!). We've been driving Lexus for the last 15 years... and my wife really wanted a bigger, more luxurious car and fell in love with the Wagoneer. I had my doubts initially but fell in love with it the first 3k miles... now it feels like the honeymoon is over!.

Hi there!

Our team would like to look into your situation further, please send us a private message to get started.

Kate
Wagoneer Client Services
 

LevPeyse

Member
@LevPeyse - FIRST, keep calling @WagoneerCxSvc and Client Services 1-833-667-4825 and make them find the rental/loaner for you. Personally, I wouldn't drive it any further if its demonstrating these issues and demand they have it towed.

The buyback's have been for an array of issues. I know its quite difficult to achieve this and the amount of documentation required/attempts to fix, must be attempted.

Be persistent and hold the dealer Service Director accountable. Show them your WCS agreement - don't settle.

I drove an "off the lot" JGC/L while my Wag was undergoing assessment and fix.

Bottom line: despite the frustration(s) - persistence and your own advocacy are crucial and DO pay off.

Good luck
Thanks! Unfortunately, I have to use the car as it's the only one we have so hopefully the few extra miles won't do more harm. I'll keep good records and push for what I can get. Got my appointment tomorrow and a loaner secured so I'll be back with updates.
 

ryanstoltz

New member
My dealer just called and said there was a TSB about the SVC 4WD issues. I'm going to go there tomorrow for the software update. Has anyone gotten this done yet?
 

bigdlife86

Member
My dealer just called and said there was a TSB about the SVC 4WD issues. I'm going to go there tomorrow for the software update. Has anyone gotten this done yet?
Yes. And now it's a Rapid Response Update that ALL are to receive, either when they're on the lot or in for service.

Not a recall, but you absolutely need the update if yours hasn't been already. Just reference the 1/15 TCM bulletin, and schedule it before you have issues--or if you are, with the 4wd.
 

LevPeyse

Member
Thanks! Unfortunately, I have to use the car as it's the only one we have so hopefully the few extra miles won't do more harm. I'll keep good records and push for what I can get. Got my appointment tomorrow and a loaner secured so I'll be back with updates.
So here's the update. The car was in the shop for a week. Not sure if I understand this correctly, but looks like my issue wasn't related to the software update (?) and instead they had to reset the DTCM and perform a driving relearn. Does anyone know what this means? Screen Shot 2022-02-04 at 9.06.10 AM.png
 

Cmarch0519

Member
Unfortunately we have now joined this prestigious group😭. Wagoneer series II with 2301 miles on it and last night it started binding and making a grinding sound when I turn. Called WCS this morning, boy was that underwhelming. The gal on the phone made a note and basically said yea that’s bad, you should get it to a dealer. Bigggg help!🤦‍♂️
 
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DocSkip

Moderator
Staff member
Really dismayed by the lack of capabilities when calling @WagoneerCxSvc - I know they are trying - but the fact is, its a group of glorified note card readers who offer little/no value when the caller has a crisis that requires action. Window dressing is all it appears to be.
 

WagoneerCxSvc

Active member
Really dismayed by the lack of capabilities when calling @WagoneerCxSvc - I know they are trying - but the fact is, its a group of glorified note card readers who offer little/no value when the caller has a crisis that requires action. Window dressing is all it appears to be.

We're saddened to hear this! If you want to send us a private message that includes your case number and any details, we can update the notes or dig in further for you. Thanks!

Kate
Wagoneer Client Services
 

Randyv

Well-known member
Update on our situation. Wagoneer SIII. Today marks a combined total of 5 weeks that our vehicle has been in the shop with problems. Got the email today approving a buyback or substitution of collateral (trade for new). We will likely trade for a January built vehicle.
 

Cmarch0519

Member
Unfortunately we have now joined this prestigious group😭. Wagoneer series II with 2301 miles on it and last night it started binding and making a grinding sound when I turn. Called WCS this morning, boy was that underwhelming. The gal on the phone made a note and basically said yea that’s bad, you should get it to a dealer. Bigggg help!🤦‍♂️
Wagoneer is at the dealer and hopefully the TSB fix will cure our issue in the morning. I will say, my experience with @WagoneerCxSvc today was much improved… actually they were great and on top of getting the tow to my house and the wagoneer to the dealer. The dealer didn’t have a loaner, but as long as it’s fixed tomorrow that’s not an issue. If it has to stay longer they will have to figure something out quickly. The service manager advised they are going to address every problem a TSB has been issued for. Here’s to hoping we get it back tomorrow. I will say this is by far the best vehicle we have ever owned so hopefully it’s back in the driveway soon!
 
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WagoneerCxSvc

Active member
Update on our situation. Wagoneer SIII. Today marks a combined total of 5 weeks that our vehicle has been in the shop with problems. Got the email today approving a buyback or substitution of collateral (trade for new). We will likely trade for a January built vehicle.

We would like to provide you some support here. Please send our team a private message with more details.

Kate
Wagoneer Client Services
 
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