Jeep Wagoneer Forums

Welcome to Wagoneerforums.org! Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!

Complete VIP Service: This Had Better Be Wagoneer's Greatest Capability

OleNavyMane

Active member
For all the hope, hype and hurrahs this vehicle might garner, Jeep had better knock it out of the park when it comes to their stated customer promises. They hold the line there, then they truly will be a force amongst the competition. But oh boy--if they come half-stepping, it'll be an early death of a once great champion (in its previous life).

I for one am pulling for their success.
 

gregtay

Member
For all the hope, hype and hurrahs this vehicle might garner, Jeep had better knock it out of the park when it comes to their stated customer promises. They hold the line there, then they truly will be a force amongst the competition. But oh boy--if they come half-stepping, it'll be an early death of a once great champion (in its previous life).

I for one am pulling for their success.
If their concierge phone line is any indication... then don't hold your breath (the people I talked to on the phone knew far less about the GW than I did and they had zero resources to help them do their jobs.) My expectations are VERY VERY VERY low. Ford is having dealers build entirely new mini dealers for the freaking Bronco (why in the world didn't Jeep do this for the GW?????) GM has their pretty amazing online "Cadillac Live" showcase for Cadillacs (it really is live, 1:1 and really quite impressive, I used it when purchasing my Escalade because I couldn't find one on the lot.... Jeep needs to do this NOW... it would have sold so many more Wagoneers if you could virtually interact and ask questions the way you can via Cadillac's experience. (it is sort of like being at a car show, you have a produce expert (a real person) is you are video chatting with, a camera person follows them around, they show you whatever car you want, you can ask to see features, see how something works, etc. It is really quite impressive.)

Sorry.. but in the end I think anyone with a GW driving in to my crappy local dealer for an oil change is going to get the exact same service I received with my Durango SRT and Jeep SRT... which was a very crappy experience. I also had a Wrangler with Jeep Wave which included a free loaner for service work for 2 years, my dealer had no idea what I was talking about and refused to even entertain the idea of a loaner. I made them look it up and eventually they say that I was eligible and handed me the keys to a very used Jeep Patriot with manual roll down windows. I bailed on my GW order and went with the Escalade for two simple reasons: I know I will have a good service experience at the Cadillac dealer (I don't think it will match the amazing Audi service I am used to... but I will give it a shot) and 2) As much as I love the 6.4L (both SRTs had that motor) I really wanted to go back to a diesel, and I was able to get that in the Escalade. I really(REALLY) hope Jeep proves me wrong and they somehow force dealers into premium service for the GW customers, but I decided to wait it out a bit (and hopefully they drop a diesel in as an option down the road.) Hellcat and Trackhawk customers spent $100k on their cars and they get terrible service. I will say that some of this is regional. I live in a big metro area (Seattle) and ALL of the Jeep dealers are old, crusty, tiny, and just awful. I know that there are some places (Ie: Scottsdale where I am originally from) that have new big clean Jeep dealerships with modern service shops, etc. The dealers around me have zero intent in modernizing their shops or showrooms and they have proven that over the last 30 years.
 

OleNavyMane

Active member
Gregtay,

Thanks for your response. The issues you raise are the very ones that I am concerned about. It's bad calculus to plop down 6 figure sums on a vehicle and then turn around and be treated like you bought an 8 year old beater. I currently drive a VOLVO. Issues aside with the car (I don't have any), the service level is high when interacting with the dealership. This is a must for me if I am gonna be spending high dollar amounts.

Here in my little town of Vero Beach, the CDJR dealership has done a complete renovation on the showroom to accommodate the WAG/GW customers. I reached out to them via their website and they replied back in a reasonable time period. They seemed very engaged and were very patient with my questions regarding my expectations of service vs their written customer promises.

I will say regarding the engine in the GW, I will definitely be waiting for the high output inline six or hybrid and the associated mpg #s. I'm hoping to see highway mpgs in the 22-25 range in at least one of those configurations. The Escalade definitely has my attention though I haven't seen it up-close and personal yet. Like you, the diesel is very appealing to me and would be the main reason that I went that route--well that and the expected high level of customer service.
 
Top