Hey all-
Loved my Wagoneer when I first bought it. Within 400 miles, the battery died. I took it back to the dealership (Desert215 in Las Vegas), and they told me that the batteries had been produced well before the car was ready so it was just drained. Got it back, battery died again at 900 miles. It's now been at the dealership for 10 days. The dealership is blaming Chrysler for not getting back to them for approvals on parts. Telling me that they were uploading new software. Something was draining the battery. The battery might have been bad. ETC.
Called Chrysler Customer care and they were even more useless. Said that a "star case" had been opened and a "team of engineers" was working on the case. The dealership was waiting for approval from these engineers. When I asked what the delay was on the approval, I was told that she didn't have any contact with the engineers. I politely explained my frustrations with her, and her response was "I don't know what to say.".......wow.
Not only does my $100K truck suck, but the level of customer service does too.
Loved my Wagoneer when I first bought it. Within 400 miles, the battery died. I took it back to the dealership (Desert215 in Las Vegas), and they told me that the batteries had been produced well before the car was ready so it was just drained. Got it back, battery died again at 900 miles. It's now been at the dealership for 10 days. The dealership is blaming Chrysler for not getting back to them for approvals on parts. Telling me that they were uploading new software. Something was draining the battery. The battery might have been bad. ETC.
Called Chrysler Customer care and they were even more useless. Said that a "star case" had been opened and a "team of engineers" was working on the case. The dealership was waiting for approval from these engineers. When I asked what the delay was on the approval, I was told that she didn't have any contact with the engineers. I politely explained my frustrations with her, and her response was "I don't know what to say.".......wow.
Not only does my $100K truck suck, but the level of customer service does too.