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They are trying but unfortunately they appear to act as a intermediary between the customer and the poor service across the dealer network. My dealer is great but from what I read, it‘s the exception.
I’ve experienced the exact same thing multiple times and it’s typically when I park in a shopping area or place where there is plenty of foot traffic however, never at my residence where there is no foot traffic. I‘ve called the Wagoneer Concierge and they have no answers. The one recommendation...
Believe me, I know it’s frustrating and the communication during order process is less than satisfactory. The dealers, concierge service do not maintain accurate updates and a daily status on your build or shipping status. During my order process, I was told by the concierge person that status...
@DocSkip - good question as I’m not sure whether we would receive a notification or not. I have the rear entertainment system and had an update with it but nothing yet with the GW.
@hoggy25 - I ordered my GWSIII on April 5th and it's now in KZLD status (transit) and suppose to finally arrive to the dealer next week. It's a long process so hang in there.
Everyone,
First of all, we’re all fans of the Wagoneer, otherwise we wouldn’t be on this site and spending a lot of money to purchase, in some cases, our second or beyond, Jeep product. Frankly, I prefer the candid comments and the sometimes frustrations that come with them. Cars and car...
DocSkip, thanks for note. I‘ve waited 8 months since I made my reservation in April and now very reluctant to buy it when it shows up. I’m a fan of Jeep but my gut is telling to skip the early bird vehIcles and avoid the anticipated shit show with ill prepared dealers.
My VIN is 1C4SJVGJ7NS101761 and I ordered mine in April. It was built in July and remained in storage for months and now is expected to be delivered to my dealer this coming week. My concern is that many of the early production models are having repeated problems. Is your VIN close to mine, and...
Fellow members - I ordered my GWS3 in April and it was built in July but stayed in JS1? status for months and is now in KZ status suppose to be delivered to my dealer this coming week. My concern is that it’s an early production model, and similar to yours, it may be plagued with multiple...